Terms of Service

1. Who we are

Fixa (fixa.site and the Fixa mobile apps) is operated by Lynskey Software Limited, registered in England & Wales (Company No. 17337667). Registered office: 4–6 Greatorex Street, London, England, E1 5NF. Contact: support@fixa.site. By creating an account or using Fixa you agree to these terms.

2. What Fixa is

Fixa is a marketplace that connects customers who need work done with independent local professionals. Fixa is not a party to the contract for the work itself. When a customer books a quote, the agreement to perform the work is between the customer and the professional. Professionals are independent — they are not employees, agents, or subcontractors of Lynskey Software Limited.

3. Accounts

• You must be at least 18 and provide accurate information.
• You are responsible for keeping your password secure and for activity on your account.
• You can delete your account at any time in Settings; this permanently removes your data as described in the Privacy Policy.

4. Payments and fees

• Bookings are paid in advance through our payment provider, Stripe. We never see or store card details.
• Fixa charges a service fee on each booking (currently 10% of the quote, minimum £2), shown clearly before you pay.
• Professionals receive their quoted amount via Stripe Connect once payouts are enabled on their account.
• Refunds for cancelled or disputed bookings are handled case by case — contact support@fixa.site.

5. Acceptable use

• Post only genuine jobs, quotes, and reviews. Reviews must reflect your real experience of a completed booking.
• No unlawful, dangerous, or fraudulent work may be requested or offered.
• No harassment, discrimination, or abusive content. We may remove content or suspend accounts that break these rules.
• Do not attempt to move bookings off-platform to avoid the service fee.

6. Professionals' responsibilities

Professionals are responsible for the quality and legality of their work, for holding any licences, qualifications, or insurance the work requires, and for their own tax affairs.

7. Liability

Fixa provides the platform "as is". To the fullest extent permitted by law, Lynskey Software Limited is not liable for the performance, quality, or safety of work arranged through the platform, or for indirect losses. Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited under English law. Your statutory consumer rights are unaffected.

8. Changes and termination

We may update these terms; material changes will be announced on the platform. We may suspend or close accounts that violate these terms. You may stop using Fixa and delete your account at any time.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory consumer protections in your country of residence.